Pūrongo Ā Tau  Annual Report


  • Viral Keep it Real Online campaign promoted safe online experiences for young people

  • $345.5 million returned to the community from Class 4 gambling proceeds (2019 calendar year)

  • 68 videos produced to share vital COVID-19 updates with non-English speaking communities

  • Over 30% increase in the number of users and sessions for National Library’s Papers Past online service

  • Two key services ranked in top 5 of Kiwis Count satisfaction survey

  • Began the process of establishing Taumata Arowai as New Zealand's water regulator

Group of ngati porou interns
Paul James - Chief Executive of Internal Affairs NZ

Whakapuakitanga a te Tumu Whakarae
Chief Executive's Foreword

Ko ngā hāpori katoa te mauri o te pāpori o Aotearoa.
Mā ngā ratonga mahi a Te Tari Taiwhenua e tūhonohono ngā whānau, ngā hapū, ngā iwi, ngā hapori, e ō ai te manaakitanga.
Ko te whainga matua mō mātou, ko te mahitahi, arā, te kotahitanga.
Ko te whanaungatanga hoki te kaiwhītiki i a tātou katoa o Aotearoa. Ko tātou katoa, ko tātou ka toa. Mā tēnei ahuatanga e tū kotahi ai tātou.

‘He aha te mea nui o te ao, he tangata, he tangata, he tangata.’

Manaakitanga. Whanaungatanga. Kotahitanga. He Tangata. We are stronger together. We make it easy, we make it work. We take pride in what we do.

These are the mātāpono, principles and behaviours which guide over 2,500 of us in Aotearoa, Sydney and London each day as we work to make New Zealand better for New Zealanders.

Over the past year, we’ve seen creativity, resilience and commitment as our people demonstrated their spirit of service in all parts of our mahi. I’m proud to present this report and share the stories of how we’ve improved the lives of New Zealanders and their communities over the 2019/20 year.

Through our refreshed strategic direction, we serve and connect people, communities and government through four outcome areas.

People can easily access the services and information they need.

We have a leadership role in ensuring New Zealanders can confidently participate in the digital world. This year we launched the Strategy for a Digital Public Service, which drives the development of a modern public service where the public can access what they need in ways which best suit them. We made it easier for people to access online information and services at 144 libraries across Aotearoa. We helped keep Government running throughout the COVID-19 lockdown in several ways, including prioritising the allocation of critical technology and network equipment, enabling services for health, welfare, law and order and education to continue operating while most New Zealanders stayed home. Applying for or renewing a New Zealand passport, and registering a birth, death, marriage or civil union were both ranked in the top 5 of the 2019 Kiwis Count satisfaction survey, a nationwide survey asking New Zealanders about their experiences using public services.

Iwi, hapū and communities across New Zealand are safe, resilient and thriving.

We administered over $300 million in grant funding to help communities achieve their goals, develop leadership and become more resilient. And to support a New Zealand where everyone feels safe, we initiated discussions about growing social inclusion and addressing racism and discrimination by hosting a series of faith and interfaith hui. We are also better placed to consider the needs of our Muslim communities in future government policy and services as a result of discussions between our Office of Ethnic Communities and Muslim youth and women.

We launched the since-viral $1.5 million Keep It Real Online campaign to educate and encourage parents to create safe online experiences for their children, who spent more time online during the COVID-19 lockdown and were exposed to increased risks such as grooming, bullying, inappropriate content and pornography. This year we also secured the first criminal sentencing under the Anti-Money Laundering/Countering Financing of Terrorism Act 2009, worked to minimise the harm of online gambling, and initiated a Preventing and Countering Violent Extremism programme to keep Kiwis safe in the changing digital world.

People’s sense of belonging and collective memory builds an inclusive New Zealand.

Embracing our history and culture contributes to a sense of belonging. We received significant investment in Budget 2020 to build a new, state of the art Archives New Zealand facility in Wellington, preserving our taonga and history for all New Zealanders. Three talented interns from Ngati Porou spent 10 weeks with Archives New Zealand, National Library and Ngā Taonga Sound and Vision researching, preserving and archiving Ngati Porou taonga for the benefit of future generations. We’ve also made it easier for people wanting to call New Zealand their home by making the citizenship by grant application process digital.

New Zealand is a well-functioning democracy across central and local government.

We quickly established the COVID-19 Local Government Response Unit to support local government to recover and promote community wellbeing. We progressed our work in the Three Waters system, establishing the Taumata Arowai water regulator to enhance the wellbeing of New Zealanders and their communities by ensuring access to safe, reliable and clean water. Our Ministerial and Secretariat Support group worked hard to enable Ministers to carry out their duties effectively, and the Visits and Ceremonial Office supported the 2019 visit to New Zealand by their Royal Highnesses the Prince of Wales and Duchess of Cornwall. Working collaboratively with the Parliamentary Service and other agencies, we created new behavioural statements for the Parliamentary workplace to set a strong foundation for a positive, healthy environment and culture for all people.

These, and many other achievements, are all made possible by the strong culture within Te Tari Taiwhenua. Across all parts of our organisation, we share a spirit of service and commitment to the New Zealanders we serve. I am proud to see the positive impact of our mahi reflected in the 2020 Colmar Brunton Public Sector Reputation Index, where we’ve been named as a ‘mover and shaker’, one of five agencies with the greatest increase in reputation score.

We’re also proud finalists in the Work Life Balance and Cultural Celebration categories of the 2020 Diversity Awards, reflecting our commitment to the mental health and wellbeing of all our people and the diversity of our workplaces. To feel at our best, we all need to feel positive, safe, included and supported. We know people have lives outside of work, and we champion a healthy work-life balance. Through our modern and flexible ways of working, and our partnership with professional psychologists, we’re all about supporting the wellbeing of our people and our leaders so we remain a high-performing organisation and a great place to work.

Throughout our Annual Report you’ll read about the many ways we’ve worked to support and connect people, communities and government to make New Zealand better for New Zealanders over the past year. I’m hugely grateful for the commitment and efforts of our people, who make us a high-performing organisation and a great place to work. I’m confident that together, we’ll continue to make an impact for New Zealanders and their communities in the year ahead.

Ngā mihi mahana

Paul James' signature

Paul James

Tumu Whakarae
Chief Executive

Quick Links

  • Anika with her laptop

    Outcome 1

    People can easily access the services and information they need

    People’s ability to access services and information affects their lives and wellbeing. We work across government to find opportunities to make government services and information more easily accessible to those who need them.

    Read more
  • Office of Ethnic Communities event

    Outcome 2

    Iwi, hapū and communities across New Zealand are safe, resilient and thriving

    Communities are important to people’s wellbeing. People have the best opportunity to thrive and prosper when the communities they live in are safe and resilient. Equally important is the ability of communities to form and realise their own aspirations.

    Read more
  • A person is touching a digital screen

    Outcome 3

    People’s sense of belonging and collective memory builds an inclusive New Zealand

    A strong sense of belonging is important for New Zealand to be a welcoming and inclusive place for everyone. People benefit from the social capital that documentary heritage, symbols of national identity, national events and culture provide.

    Read more
  • A picture of Molesworth National Library

    Outcome 4

    New Zealand is a well-functioning democracy, across central and local government

    Both central and local government have big impacts on the lives of New Zealanders. The smooth running of New Zealand’s democratic institutions is important to the accountability and transparency that gives people trust and confidence in democracy.

    Read more
  • DIA employee working from home with an iMac

    COVID-19 Response

    We serve and connect people, communities and government to build a safe, prosperous, respected nation. As a Department, our response was a demonstration of our principles and behaviours – we make it easy, we make it work; we are stronger together; and we take pride in what we do.

    Read more
  • A National Library bookshelf

    Financial and Non-Financial Results

    Read our Statement of Responsibility; Independent Auditor’s Report; Financial Statements – Departmental; Financial Statements – Non-Departmental; Statements of Expenses and Capital Expenditure; Non-Financial Performance.

    Read more